At Oxfordshire Mind we are committed to ensuring your privacy whether online or through other means of communicating with the charity. We promise to respect any personal data you share with us and keep it safe. We aim to be clear where and when we collect your data and not do anything with your data you wouldn’t reasonably expect us to.

Please read this statement to understand how your personal information that you give will be used.

Who we are

Oxfordshire Mind is a registered charity providing a wide range of services. These include an Information service, option sessions, Peer support, Education and coping skills courses, Benefits advice, Talking therapies and transitional housing recovery services.

Our Registered Charity Number is 261476

As an organisation Oxfordshire Mind is registered with the Information Commissioner in accordance with the Data Protection Act 1998.

What information do we collect and how do we use it?

Personal information is any information that can be used to identify you. For example, it can include information such as your name, email address, postal address, telephone number.

If you support us by making a donation, we will usually collect:

• Your name
• Your contact details

Where it is appropriate we may ask for:

• Your reason for giving

We will use your data to:

• Provide you with the services, products or information you asked for
• Process your donation or support your fundraising activity
• Keep a record of your relationship with us
• Manage your marketing preferences

With your consent, we will contact you to let you know about the work that we do, and to ask for financial and non-financial support.  Our forms have clear preference questions.

You can let us know at any time if you would prefer not to receive marketing from us, by emailing [email protected], calling 01865 263 735, or writing to Communications, Oxfordshire Mind, 2 Kings Meadow, Osney Meadow, Oxford, OX2 0DP

Do we sell or share personal details?

We do not sell or share personal details about our supporters with third parties for the purposes of their own marketing.

Your information may be shared with us by independent event organisers, for example fundraising sites like Just Giving or Virgin Money Giving. These independent third parties will only do so when you have indicated that you wish to support Oxfordshire Mind, and with your consent. You should check their Privacy Policy when you provide your information to them, to understand fully how they will process your data.

How do we use financial information?

If you are making a donation or payment with a Debit or Credit card via the Oxfordshire Mind website, please be assured that we take security very seriously. With this in mind, rather than process our own donations or payments we use World Pay for our online shop transactions. You can read more about them please visit WorldPay’s website.

What are log files?

Another type of information that we collect is standard log files on our web server. Log files are not personal data but are types of information that help us to assess usage and usability of our website. This information may include the IP address of your computer but please be assured that we will not try to trace your email address.

What are cookies?

The Oxfordshire Mind website uses cookies for website visitor analytical purposes, we do not store any personal information about visitors to the website.

Can I update my personal information?

It is very important to Oxfordshire Mind that we get your details right. If you find that they are incorrect or need updating, please contact the Fundraising Team on 01865 263730 or email the Fundraising Team. You can also write to us at Oxfordshire Mind,2 Kings Meadow, Osney Meadow, Oxford, OX2 0DP.

Can I see the information that you have about me?

In accordance with the Data Protection Act 1998 we fully recognise that you have a right to see the information that we hold on you. If you wish to see this information, please contact the Fundraising Team on 01865 263 730.

What security precautions do you have in place to ensure that my data is not altered or misused in any way?

When you give Oxfordshire Mind information about yourself, we take every means to ensure that it is securely processed and stored. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we do our utmost to protect your personal information, we cannot absolutely guarantee the security of any information you transmit to us, and you therefore do so at your own risk. Once we receive your email or message, we do our best to ensure that it is securely stored.

If you would like further information or would like to speak to someone about our privacy statement, please email [email protected] or call us on 01865 263 730 (Monday to Friday 9-5pm).